Selecting Reroute Application from the Other Actions menu on the Decision Application page brings up the Reroute Application page. The Reroute Application page consists of four tabs: Rerouting (which contains your reprocessing options), Reroute Reason, Business Reports, and Individual Reports.
After selecting all the applicable options and entering comments as you want, click the Complete button at the bottom of the page to send the application either to the edit/process task or directly to bureau processing, depending on your selection in the Route to Task dropdown field.
Rerouting Options
Select one of the following options in the Route to Task dropdown field:
Bureau Processing (this is the default setting when the Reroute Application page is accessed from the Decision page)
Edit/Reprocess (displays for all users when routing from the Decision or Negotiation tasks, and from other tasks for users who have the Allowed to route Business Applications to Edit Task checkbox selected on his or her User Properties dialog)
Financial Statement Analysis/Reprocess
For the User Assignment field, select one of the available options in order to determine what happens with the application. Some or all of these options may be disabled conditionally, depending on the selection made in the Route to Task list and your user permissions. These are the options that might be available:
Send Application to My Task list: Select this option if the application contains incomplete or invalid information that needs to be changed and you want to edit the application yourself. After you edit it, it will be sent to bureau processing.
These actions are subsequently taken when this option is selected:
A task note is added to the current task to indicate that the application has been rerouted.
The application is sent to the selected task.
The application is assigned to the designated user.
The Reroute page is closed and the user is returned to the Home page.
Send Application to Relationship Manager: Select this option if the application contains incomplete or invalid information that the original Relationship Manager should change. The application will be sent directly to the original Relationship Manager's Applications Requiring Editing Task List, and after the Relationship Manager completes the editing task, it will be sent to bureau processing.
These actions are subsequently taken when this option is selected:
A task note is added to the current task to indicate that the application has been rerouted.
The application is sent to the selected task.
The application is assigned to the designated user.
The Reroute page is closed and the user is returned to the Home page.
Send Application to Group Task: Select this option if the application contains incomplete or invalid information that needs to be changed by any authorized Relationship Manager. The application will be sent to the Applications Requiring Editing Group Task List. After a Relationship Manager has accepted the task and completed it, the application will be sent to bureau processing.
These actions are subsequently taken when this option is selected:
A task note is added to the current task to indicate that the application has been rerouted.
The application is sent to the selected task.
The Reroute page is closed and the user is returned to the Home page.
Forward Application to Another User: Send the application to another user's task list for editing. Selecting this link will display a list of eligible users based on their role and business unit. Once a user has been selected, clicking Complete will forward the application. Clicking Cancel will send the application to the Group Task.
These actions are subsequently taken when this option is selected:
The application is sent to the selected task.
The Reroute page is closed.
The Interactive Processing page opens to display the application’s progress.
When the application arrives in the new task, the Forward Application dialog displays, with the list of users who can accept the task. After the user selects a name and clicks OK:
The application is assigned to the designated user.
The Forward Application dialog is closed.
The Interactive Processing page is closed and the user is returned to the Home page. If the user clicks Cancel instead, the Forward Application dialog is closed but the Interactive Processing page remains open. In this case, the application will remain assigned to a group, and not to a specific user.
Note: New bureau reports will be retrieved only if the Pull New Report checkbox is selected. See the bureau report options, below.
If you want to place the application on hold, which will turn off the "clock" for calculating application alerts, select the Place application on hold checkbox. This checkbox will be disabled conditionally depending on the selection made in the Route to Task list. The Hold feature is currently only supported when routing the application to Edit.
Below the Place application on hold checkbox is the area reserved for notes about the application’s status. This block of text will be displayed conditionally, depending on the current task of the application (Decision) or the selection made in the Route to Task list (Bureau Processing, Edit/Reprocess, or FSA/Reprocess).
A red warning message that reads, “You have selected a task that will send the application back through bureau processing. One or more new reports will be pulled automatically” will display below the Notes section under these circumstances:
The Route to Task dropdown is set to a task that could potentially send the application through bureau processing again.
Any of the reports on the application have the Pull New Report checkbox selected.
Clicking the Complete button will include validation to ensure a selection is made in the Route to Task field, and that one of the User Assignment options is selected, if applicable (note that no assignment selection is required when Bureau Processing is selected).
Reroute Reason
In the white text entry field that appears in the Reroute Reason tab of the Reroute Application page, explain why you are rerouting the application. Your comments will be added to the application's permanent comment history and will also appear in the System Messages section of the Edit Application page.
Tabs, Buttons, and Other Action Menu Options
This table lists the tabs, buttons, and Other Action menu options available on this page.
Page Name |
Tabs |
Buttons |
Other Action Menu Options |
Reroute Application |
Reroute Reason |
Complete Cancel |
Message Board
|
The Business Reports tab for a Baker Hill Bank2Business application shows a summary of the business report that was retrieved for this application when the application was submitted.
Each business has its own section. The business section displays the name, business structure, and tax ID number.
Principal subsections display the principal name, principal type, and tax ID number.
Use the Business Reporting Agency list to change the reporting agency from which you want to request the next report.
Note: If you are using Experian Intelliscore for scoring, Experian is the only reporting agency available.
Note: If you are using FICO® SBSS 7.0 for scoring, Equifax Commercial SBFE is available in addition to Experian Business Bureau and Dun & Bradstreet Business Bureau.
Each available report listing includes the Status, Date Last Pulled, Days Since Pull, and Report Valid Through date. Click on the
icon to open the full contents
of the report in a new browser window.Use the checkbox in the Pull New Report column to manually pull a new report using the selected reporting agency. There does not need to be an existing report to request a new report when reprocessing.
Note: If the Days Since Pull value exceeds the days valid limit set by your institution, a new report will be requested automatically. In this case, the Pull New Report checkbox is checked by default and cannot be unchecked.
Note: Baker Hill Origination does not pull new reports if reports have not expired.
The Individual Reports tab for a Baker Hill Bank2Business application shows a summary of the individual credit report that was retrieved for this application when the application was submitted.
Each principal has its own section. The individual sections display the principal name, principal type, and tax ID number.
Use the Credit Reporting Agency list to change the reporting agency from which you want to request the next report.
Note: If you are using Experian Intelliscore for scoring, Experian is the only reporting agency available.
Each available report listing includes the Status, Date Last Pulled, Days Since Pull, and Report Valid Through date. Click on the
icon to open the full contents
of the report in a new browser window.Use the checkbox in the Pull New Report column to manually pull a new report using the selected reporting agency. There does not need to be an existing report to request a new report when reprocessing.
Note: If the Days Since Pull value exceeds the days valid limit set by your institution, a new report will be requested automatically. In this case, the Pull New Report checkbox is checked by default and cannot be unchecked.
Note: Baker Hill Origination does not pull new reports if reports have not expired.